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Safe And Secure Shopping
You can shop atwww.trimthetree.netwith the full confidence that your personal and purchasing information will remain private and secure. Any customer information. we gather will NEVERbe sold or shared with any other third-parties. Additionally, our shopping cart, where your personal information is collected, is hosted by PayPal. Please see the PayPal Privacy Policy for more information about how PayPal uses this information.
Information We Collect
We at trimthetree.net understand that you value your privacy, and we are committed to providing you with a safe, secure environment for all your shopping needs. We collect and store various types of information depending upon how you use our site. For example, we collect information you provide when you place an order, send us an e-mail or call us. The information provided to us will not be sold or distributed in any way. This information may include your:
- Name
- Phone #
- E-mail Address
- Mailing Address
- Billing Address privacy
What We Do With Your Information
From time to time, we may send out e-mail and direct mail to our customers about products or events that we think may be of interest to them. To unsubscribe from these offerings, please email us with the word UNSUBSCRIBE in the subject box.
Security Measures
Providing a secure shopping environment is one of www.trimthetree.net’s highest priorities. When our order form asks you to enter personal information, that information is protected by our servers.
How to Contact trimthetree.net
If you have any questions or concerns regarding purchasing online, please feel free to call us. We can be reached from 9 am - 8 pm at 087 414 3789 or email us at info@trimthetree.net
Personalisation
Please type carefully in the order you wish names to appear from left to right on the decoration. It would assist us if you put (D) after Dads name and (M) after Moms name so we are sure we are placing the names correctly. Please refer to the item of your choice sample shown on our products page and add any extra details or notes in the space provided. Complete the form with care, checking the spelling of each name/message to ensure personalisation is correct and you are not disappointed when you receive it. Also, please advise if you want the year to be included. Make sure you check the “confirmation of order” box in order for us to proceed. We will try to accommodate all requests; however, it will not always be possible due to space, we will endeavor to contact you if we have any queries/questions.
Return & Refund Policy
We cannot cancel an order, make changes to personalisation or exchange an item already personalised once your order has been placed and you have checked the box confirming the personalisation indicated by you is correct. However, we want you to be 100% happy with your purchase from www.trimthetree.nettherefore if, for any reason, you are not satisfied with your purchase kindly contact us and we will be happy to assist you. Ifwemake a mistake, we will be happy to replace the item or issue a refund once we are advised by email or telephone within 48 hours of receipt, and, the original item has been returned to us, and, received by us, within 5 working day. Your refund will also include your return postage costs. Please request and keep a receipt of postage from your post office.
General
Every effort has been made to ensure that all information on this website is correct. We reserve the right to add, change, update or delete product information without prior notice. We take pride in selling The Best in Personalised Products and delivering your gift selection on time and with style.
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